Benefits Qualificatins Bachelor’s Degree with a quantitative focus (Economics, Finance, Computer Science, Mathematics, etc.) 6+ years of experience using analytical and statistical methods to support and drive critical business outcomes Prior analytics experience within customer support, customer service, customer experience, or similar functions Effective communicator who can break down complex technical concepts into simple business vernacular and translate unstructured business problems into clearly defined requirements with minimal oversight Demonstrated success supporting and influencing business strategy across from an analytics perspective Advanced experience with SQL, business intelligence tools (e.g., Tableau, Mode, Looker, etc.) Experience with ETL processes, especially utilizing dbt and Snowflake Strong quantitative, analytical, and problem-solving skills; must be very comfortable with data analysis and driving decision making Biased for action - doesn’t let perfect be the enemy of good enough, willing to build a first prototype and improve based on learnings, etc Have a natural curiosity to dive into the details and have a strong analytical mindset